Return & Refund Policy

 

At Art Trader XIV, we aim to provide accurate product information and quality products. Due to the nature of our business, all sales are considered final except where a return or refund is expressly permitted under this policy or required by applicable law.

By placing an order, you acknowledge and agree to the terms below.

1. General Return Policy

We do not accept returns simply because a customer changes their mind, orders the wrong item, no longer wants the product, or is dissatisfied with a purchase where the product has been correctly supplied and is not defective.

Returns will only be considered in the following circumstances:

• The wrong product was sent.

• The product arrived damaged.

• The product is materially defective.

• The product is materially different from its description.

• A return is otherwise required under applicable consumer protection law.

2. Return Period

Eligible return requests must be submitted within [7] calendar days of confirmed delivery.

Requests submitted after this period may be rejected unless a longer period is required by applicable law.

3. Condition of Returned Products

Approved returns must generally be:

• Unused and in original condition.

• In the original packaging, where applicable.

• Complete with all accessories, documentation, labels, and other included materials.

• Free from damage caused by the customer.

We reserve the right to reject a return where the product has been used, altered, damaged, washed, installed, modified, or otherwise handled in a manner inconsistent with reasonable inspection.

4. Non-Returnable Items

The following items are generally non-returnable unless defective, incorrectly supplied, or otherwise covered by applicable law:

• Digital products or downloads once accessed or downloaded.

• Customized or personalized products.

• Products made specifically to a customer's specifications.

• Gift cards or vouchers.

• Clearance, sale, or final-sale items.

• Products that cannot reasonably be resold for hygiene, safety, or other legitimate reasons.

• Any product clearly identified as non-returnable at the time of purchase.

5. Damaged Products

If your order arrives damaged, you must notify us within [48 hours] of delivery.

You may be required to provide photographs or video showing:

• The damaged product.

• The packaging.

• The shipping label.

• Any visible damage to the package.

We may use this information to assess the claim and communicate with the shipping carrier.

Failure to report visible damage within the specified period may affect our ability to process a claim.

6. Incorrect Products

If we send you an incorrect product, contact us within [7] days of delivery.

Where the error is confirmed, we may provide instructions for returning the incorrect item and, at our discretion, either:

• Send the correct product; or

• Issue an appropriate refund.

7. Defective Products

If you believe a product is defective, contact us within [7] days of delivery.

We may request photographs, video, serial numbers, or other information necessary to determine whether the product is defective.

Where a defect is confirmed, we may, depending on the circumstances and applicable law:

• Repair the product.

• Replace the product.

• Provide a partial refund.

• Provide a full refund.

8. Return Authorization

Do not send products back without first receiving return instructions from us.

Unauthorized returns may be refused or returned to the sender at the customer's expense.

Once a return request has been submitted, we will review the claim and determine whether the return qualifies under this policy.

9. Return Shipping Costs

Where the return is due to our error, such as sending the wrong product or a confirmed defective product, we will provide appropriate return-shipping instructions.

Where a return is permitted for another reason, the customer may be responsible for all return shipping costs.

Original shipping charges are generally non-refundable unless the refund is required by applicable law or the return resulted from an error on our part.

10. Refunds

Refunds will only be issued after the returned product has been received and inspected, where an inspection is reasonably necessary.

If approved, the refund will normally be issued to the original payment method.

Depending on your payment provider, bank, or financial institution, the refund may take additional business days to appear in your account.

We are not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.

11. Partial Refunds

A partial refund may be offered where:

• Only part of an order is affected.

• A product has a minor defect that does not justify a full refund.

• The customer agrees to retain a product subject to an agreed adjustment.

The amount of any partial refund will be determined based on the circumstances.

12. Refund Rejections

We reserve the right to reject a return or refund request where:

• The request falls outside the applicable return period.

• The product is not eligible for return.

• The product has been used or damaged by the customer.

• The customer cannot reasonably demonstrate the claimed defect or issue.

• The product does not correspond to the order being claimed.

• The claim contains false, misleading, or fraudulent information.

• The return does not comply with the instructions provided by us.

This does not affect any mandatory rights provided to consumers under applicable law.

13. Exchanges

We do not guarantee exchanges.

Where an exchange is approved, availability of the requested replacement product must be confirmed before the exchange can be completed.

If the replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

14. Refused or Unclaimed Deliveries

If an order is refused, abandoned, or left unclaimed by the customer and subsequently returned to us, any refund may be reduced by applicable shipping, return, handling, customs, or other costs incurred by us, to the extent permitted by law.

15. Fraudulent or Abusive Claims

We reserve the right to investigate suspected fraudulent, abusive, or repeated return and refund claims.

Where permitted by law, we may suspend or terminate accounts associated with fraudulent activity or misuse of our return policy.

Nothing in this section limits any rights or remedies available to us under applicable law.

16. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any statutory consumer rights that cannot legally be excluded or restricted.

Where applicable law provides a customer with rights greater than those stated in this policy, those statutory rights will prevail.

17. How to Request a Return or Refund

To request a return or refund, contact Us:

Please do not return an item until your return has been authorized.

18. Policy Changes

We reserve the right to update this Return & Refund Policy from time to time.

The version published on this website at the time of your purchase will generally apply to that transaction, subject to any mandatory requirements of applicable law.

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