Shipping policy

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your shipping information and tracking details, where available.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Local/National orders: [2–5 business days]

  • Regional/International orders: [5–15 business days]

  • Express shipping: [1–3 business days]

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including weather, customs processing, public holidays, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. International Shipping

We may ship orders to selected international destinations.

International customers are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by the destination country. These charges are not included in the purchase price or shipping fee unless expressly stated otherwise.

Customs processing may also cause additional delivery delays.

5. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow [24–48 hours] for tracking information to become active after shipment.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

7. Lost, Delayed, or Damaged Orders

If your order appears to be significantly delayed or has been marked as delivered but you have not received it, please contact us.

If your package arrives damaged, please contact us within [48 hours] of delivery and provide photographs of the damaged package and items where possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

8. Delivery Restrictions

Some products may be subject to shipping restrictions depending on the destination. We reserve the right to cancel or decline an order where delivery is not legally or practically possible.

9. Changes to Your Order

Once an order has been submitted, we may not be able to change the shipping address, items, or shipping method.

If you need to make a change, contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

 We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the updated date above.